How can we help you today?
Find instant answers to common rider and driver questions or reach out to our dedicated support teams.
Lost Item Tracker
Report an item forgotten in your vehicle and instantly connect with your recent driver.
Download Tax Receipts
Export VAT-compliant receipts and trip logs for your personal or company expense reports.
Update Phone / Device
Safely migrate your verified profile, saved addresses, and Rop balance to a new number.
Browse by Topic
Quick guides and troubleshooting steps arranged by category.
Account & Profile
Manage password, change phone number, update email, and notification preferences.
Payments & Invoicing
Payment methods, split fares, fare discrepancies, Rop rewards redemption, and refund requests.
Trips & Navigation
Live route tracking, multi-stop trips, schedule rides in advance, and vehicle categories.
Safety & Emergency Hub
In-app SOS panic protocol, report an incident, driver verification standards, and COVID protocols.
Lost & Found
Recover items left behind in a vehicle with instant direct driver connection tools.
Driver Partner Center
Earnings breakdowns, daily cashouts, vehicle inspection renewals, and tax reports.
Frequently Asked Questions
Common solutions to daily passenger and driver questions.
Still need help?
Our friendly customer care team is available 24/7 to solve your issue promptly.